Refund policy
Return and Refund Policy
At FANDAK BV, customer satisfaction is important to us. This Return and Refund Policy is designed in accordance with European Union consumer protection laws.
Right of Withdrawal (EU Consumers)
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
The withdrawal period expires 14 days after the day you or a third party appointed by you (other than the carrier) takes physical possession of the goods.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
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The item must be unused, undamaged, and in its original condition
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The item must be returned in its original packaging
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Proof of purchase (order number or receipt) must be provided
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
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Items that have been used, damaged, or altered after delivery
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Items returned without original packaging
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Products that are personalized or made to order
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Hygiene-sensitive products once unsealed (where applicable)
Return Process
To initiate a return, please contact us at info@myfandak.com within 14 days of receiving your order.
Please include:
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Your order number
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The reason for the return
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Photos of the product (if damaged or defective)
Return instructions will be provided after your request is reviewed.
Return Shipping
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Return shipping is free of charge
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Depending on the product and supplier location, the return address may differ
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Do not send items back without prior authorization
As we operate under a dropshipping model, returned items may need to be sent directly to our fulfillment or supplier partner.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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The refund will be processed using your original payment method
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Refunds are issued within 14 days after receipt of the returned item
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Shipping costs (if applicable) are refunded in accordance with EU law
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
In such cases, we will offer:
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A replacement at no additional cost, or
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A full refund
Late or Missing Refunds
If you have not received a refund after confirmation:
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Check your bank or payment provider
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Contact your payment provider (PayPal, card issuer, etc.)
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Then contact us at info@myfandak.com
Business Information
Company name: FANDAK BV
Registered address: Av. Mutsaard 76/13, Belgium
VAT number: BE0755944754
Email: info@myfandak.com
Policy Updates
FANDAK BV reserves the right to modify this Return and Refund Policy at any time.
The version published on this page is the current and applicable version.