Frequently asked questions
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MYFANDAK
Frequently Asked Questions
Quick answers about shipping, payments, returns and support for customers in Belgium, the Netherlands and Luxembourg.
Shipping (Benelux)
We currently ship to Belgium, the Netherlands and Luxembourg.
Processing time
Orders are typically processed within 1–2 business days.
Secure checkout
Trusted payment methods and encrypted checkout for peace of mind.
Returns
Return eligible items within 14 days of delivery (unused, original packaging).
Orders & Shipping
When will my order be shipped?
We typically process orders within 1–2 business days. As soon as your order is dispatched,
you’ll receive a tracking email.
Do you ship to my country?
At the moment, we ship to Belgium, The Netherlands and Luxembourg.
We may expand to more EU countries in the future.
How long does delivery take?
Delivery time depends on the product and destination. After dispatch, delivery is typically
3–10 business days within Benelux. During peak periods, it can take a little longer.
Will I receive a tracking number?
Yes. Once your order ships, you will automatically receive a tracking email. Please check your spam/junk folder too.
Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, iDEAL (NL), and Bancontact (BE).
Available options may vary depending on your location and device.
Is checkout secure?
Yes. Payments are processed through secure, encrypted checkout. We do not store full card details on our servers.
Returns & Refunds
Can I return or exchange an item?
If your item is eligible, you can request a return within 14 days of delivery.
Items must be unused and in original packaging. For exchanges, the fastest option is usually a return + new order.
Please see our Shipping & Returns page for details.
When will I get my refund?
After we receive and inspect the returned item, refunds are typically issued within 3–10 business days
(depending on your bank/payment provider).
My item arrived damaged — what should I do?
Please email us within 48 hours of delivery with your order number and clear photos of the issue.
We’ll take care of it as quickly as possible.
Changes & Cancellations
Can I change my shipping address after ordering?
If your order has not been dispatched yet, we can often help. Email us as soon as possible with your order number
and the correct address.
Can I cancel my order?
If your order hasn’t shipped yet, cancellation may be possible. Please email us quickly with your order number.
Once shipped, you can follow the return process if the item is eligible.
Product & Quality
Are your products tested and reliable?
We focus on practical, everyday products and aim to provide clear descriptions and real value.
If something isn’t right, contact us and we’ll help.
I have a product question before ordering — what’s best?
Email us with the product link and your question. The more detail you include, the faster we can help.
Contact
How can I contact you?
The fastest way is email: info@myfandak.com
Please include your order number (if you have one) for faster support.
Please include your order number (if you have one) for faster support.
How fast do you reply?
We usually reply within 24 hours on business days. During busy periods, it may take a bit longer,
but we always respond.
Shopping made simple and safe
Clear policies, secure checkout, and a support team that answers by email.